1. "Do I have to bring my own bedding?"
2. "Are the kitchens ready for use or do I need to bring my own dishes?"
3. "Are pets welcome?"
4. “Can we buy groceries at the Resort?”
5. “Do you have Internet access”
6. "Are there spa services at the resort?"
7. "How do I find the latest snow conditions and more information about Silver Star Mountain Resort?"
8. "How do I get to The Pinnacles Suite Hotel at Silver Star Mountain Resort?"

1. "Do I have to bring my own bedding?"

"No". All bedding is supplied. We also have playpens, high chairs and booster seats for the kids. Our housekeepers change towels, take away your garbage and restock toiletries daily. A mid-visit room cleaning (including linen change) is scheduled for those staying six or more nights. We leave the dishwashing and bed making to you. 

2. "Are the kitchens ready for use or do I need to bring my own dishes?"

All suites have residential size ranges, refrigerators, microwaves and most have dishwashers. They are also equipped with four - slice toasters, 12 - cup drip coffee makers and hot -air popcorn poppers. Cutlery, dishes and glassware are supplied to maximum capacity of the suite. Pots and pans are provided and we also maintain a supply of larger stockpots, etc. We even provide dish detergent, salt and pepper, 150 gram package of coffee plus popcorn for the hot-air popper.

3. "Are pets welcome?"

Yes, we are pet friendly. As one hotelier suggested, "If your pet can vouch for you, we'll let you come along too". We do ask that you accompany your pets and clean up after them, and be aware that pets are not allowed on the ski runs.

4. “Can we buy groceries at the Resort?”

You have three grocery choices:

• Do your shopping prior to leaving Vernon.
• There is a deli/liquor/convenience store (with limited selection) right at the resort.
• Many guests love our convenient grocery service. You can pre-order groceries through our hotel. We relay that order to a supermarket in Vernon and the groceries should be in your suite when you arrive. Ask about this service!
  Get your shopping list here - 90Kb PDF

5. “Do you have Internet access”

The hotel has high-speed ADSL Internet service at our pay Internet Kiosk. The three East Wing townhouse style units are hard-wired with complimentary connections in both living areas and master bedrooms. Most of the remaining Pinnacles suites and public areas have wireless access through our 802.11 B&G hot spot. If your laptop lacks wireless capability, we also rent wireless network cards to get you connected.

6. "Are there spa services at the resort?"

Yes, there are two options. You can go to the spa at the National Altitude Training Centre, or stay right at The Pinnacles Suite Hotel where HEALING HANDS Natural Health Care Center and Health Spa provides various massage, spa and natural healing treatments. Get that nagging problem looked after or simply pamper yourself without leaving the hotel. Click HERE for more information.

7. "How do I find the latest snow conditions and more information about Silver Star Mountain Resort?"

You can check Silver Star's daily Snow Report or visit the Silver Star Mountain website.

8. "How do I get to The Pinnacles Suite Hotel at Silver Star Mountain Resort?"

Silver Star Mountain Resort is 22 km (14 miles) from Vernon in the beautiful Okanagan Valley in south-central British Columbia:

• In Vernon, turn east from Highway 97 onto 48th Avenue, which becomes Silver Star Road as you leave the community.
• Silver Star Road winds through rural countryside as it climbs to Silver Star Mountain.
• As you enter the Resort, you will pass under two skier overpasses.
• Pinnacles Road is the first left after the second overpass.
• Drive ½ km to the end of Pinnacles Road where you will find The Pinnacles Suite Hotel on the left.